Privacy policy

Honey Smoked Fish Co. Holdings, LLC

 

We Are Serious About Privacy. Honey Smoked Fish Co. Holdings, LLC (“Company” or “we”) is committed to protecting your privacy and giving you control over your privacy.  This Privacy Policy explains how we collect, use, maintain, and share your information when you:

 

•     Visit our website;

•     Provide your personal information to use through use of the website; and/or

•     Register for an account on the website.

 

What Information We Collect: If you would like to register with our website (“site”) and/or order products from us, we require your name, e-mail address, mailing address, shipping address, telephone number, user name, password, and credit card information. If you view our site as a visitor, we are able to see your IP address and the pages you viewed. We do not attempt to pair your IP address with any other personal information.

 

How We Store Your Information: We only store the last four digits of your credit card, and the expiration date. The rest of your credit card information is transmitted in encrypted form to our payment processor. Your other information is stored on our servers, which are password protected and use industry standard encryption. Some of your information is stored in cookies (discussed below). Some of your information is stored by our site providers, identified below.

 

How We Use Your Information: We do not sell or lend any of your personal information to third parties without your prior consent except under the narrow guidelines stated in this Policy (for example, disclosure to site providers working for us). We use your information as follows:

 

* Security: We will use your name so that we can personalize your experience with us. If you have placed an order with us, we may use your email address and telephone number to contact you if needed and to securely confirm your identity.

 

* Improving our Site: We use your IP address, (aggregated with our other users), to improve our site and better understand and serve our users.

 

* Providing Information: We may deliver information that is targeted to your interests, such as banner advertisements, administrative notices, product offerings, and communications relevant to your use of the site. By using our site, you accept our Terms of Use and Privacy Policy, and you expressly agree to receive this information. You may unsubscribe from our communications at any time by clicking the unsubscribe button at the end of the communication.

 

* Using Third Party Providers: We may use third parties that we refer to as site providers to facilitate or outsource one or more aspects of the business, product and site operations that we provide to you (e.g., e-commerce, search technology, site analytics, email support) and therefore we may provide some of your personal information directly to these site providers that are contractually obligated to have industry standard data protection and are obliged to keep your information confidential. These providers (also known as data processors) we currently use are identified below under the heading How We Integrate Third Party Applications.

 

* Non-Personal, Aggregated Information: We disclose non-personally identifiable aggregated (gathered data across all users) information to advertisers, analytics providers, and other third parties. An example of non-personally identifiable information would be “the number of prior purchasers located in Colorado.”

 

* Law Enforcement: The Company cooperates with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the Company site. Therefore, in response to a genuine request by law enforcement or other government officials relating to a criminal investigation or alleged illegal activity, we can disclose personal information about you.

 

* Acquisition: In the event of a merger or acquisition, your personal information may be transferred to the acquiring entity, and become subject to the acquirer's data practices.

 

How You Control Your Information

 

Requesting a Copy of Your Personal Information: If you would like a copy of your personal information, we will arrange for it to be delivered to you in a portable format. Please send your request to: questions@honeysmokedfish.com

 

Requesting that Your Personal Information be Deleted: You have the right to have your personal information deleted from our records. We may retain one encrypted archival copy for legal purposes. Please send your deletion request to: questions@honeysmokedfish.com

 

Unsubscribing to Communications: You can stop receiving any communications from us by clicking the Unsubscribe button at the bottom of one of our emails.

 

Disabling Cookies: You may configure your internet browser to disable cookies.

 

The team at Honey Smoked Fish Co. Holdings LLC, guarantees that your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company, without your consent, other than for the express purpose of delivering the purchased product or service requested.

 

Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the “How we use cookies” section below for information about cookies and how we use them.

 

HOW WE PROTECT YOUR VALUABLE INFORMATION

 

The Company uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place online, as well as in our tasting rooms, to protect against the loss, misuse or alteration of information that we have collected from you. Third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the site. Therefore, although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. Should we experience a data breach, we will notify all of our website users immediately by email.

 

HOW WE USE COOKIES

 

Cookies are a standard internet technology, and many major websites, including ourselves, use them to provide useful features for their members. Cookies allow us to store and retrieve login information on a user's system. They provide us with data that we can use to improve our site to you. If you so choose, you can save your login or password so you don't have to re-enter them each time you visit our Site.

 

Cookies themselves do not personally identify users, although they do identify a user's computer. Most browsers are initially set up to accept cookies. If you'd prefer, you can set yours to refuse cookies. However, you may not have an optimal experience using our Site if you do so.

 

HOW WE USE THIRD PARTY LINKS

 

Occasionally, at our discretion, we may include or offer third party products or sites on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via email or SMS. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

HOW WE INTEGRATE THIRD PARTY APPLICATIONS

 

Some of your personal information will be collected and stored in third party applications that are needed to operate our eCommerce platform and data analytics. These applications may change or be more or less numerous from time to time. Currently, the third-party eCommerce and data analytics applications we use are the following, but not limited to:

 

* Campaign Monitor

 

* Shopify

 

* Google Tag Manager

 

* Google Shopping

 

* Order Printer

 

* MailChimp

 

* ReCharge

 

* ConvertKit

 

* Rebuy

 

* Facebook (pixel)

 

* Google Analytics

 

* Klaviyo

 

* Trustpilot Reviews

 

YOUR CALIFORNIA PRIVACY RIGHTS – CALIFORNIA POLICY

 

If you are a resident of California you have additional rights regarding use of your personal information. We are required to provide additional notice and information to you about how we collect, use and disclosure your information that may be considered "Personal Information" under the California Consumer Privacy Act of 2018 ("CCPA"), as amended by the California Privacy Rights Act of 2020 and its implementing regulations (collectively, "CPRA") and any terms defined in the CPRA have the same meaning when used in this Privacy Policy.  This section of our Privacy Policy for California Residents ("California Policy") supplements the information contained in the remainder of our Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California ("consumers" or "you"). 

 

Information We Collect

 

Through the mechanisms described in this Privacy Policy, we collect information that constitutes personal information under the CPRA.  Personal information under the CPRA is that information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device. Personal information does not include:

 

•     Publicly available information from government records.

•     Deidentified or aggregated consumer information.

•     Information you make publically available.

 

In particular, the site has collected the following categories of personal information from consumers within the last twelve (12) months:

Category	Examples	Business Purpose	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.	·         To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products, we will use that personal information to respond to your inquiry. ·         To provide, support, personalize, and develop our site and product offerings. ·         To process your requests and fulfill your orders. ·         To personalize your site experience and to deliver content and offerings relevant to your interests, including targeted offers through our site, and via email or text message (with your consent, where required by law). ·         To help maintain the safety, security, and integrity of our site, products and services, databases and other technology assets, and business. ·         For research, analysis, and product development, including to develop and improve our site and products. ·         To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.	YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.	·         To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our products, we will use that personal information to respond to your inquiry. ·         To provide, support, personalize, and develop our site and product offerings. ·         To process your requests and fulfill your orders. ·         To personalize your site experience and to deliver content and offerings relevant to your interests, including targeted offers through our site, and via email or text message (with your consent, where required by law). ·         To help maintain the safety, security, and integrity of our site, products and services, databases and other technology assets, and business. ·         For research, analysis, and product development, including to develop and improve our site and products. To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	Not Collected	NO
D. Commercial information.	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	·         To provide, support, personalize, and develop our site and products. ·         To process your requests and fulfill your orders. ·         To personalize your site experience and to deliver content and offerings relevant to your interests, including targeted offers through our site, and via email or text message (with your consent, where required by law). ·         To help maintain the safety, security, and integrity of our site and products, databases and other technology assets, and business. ·         For research, analysis, and product development, including to develop and improve our site and products. ·         To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.	YES
E. Biometric information.	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	Not Collected	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.	·         To personalize your site experience and to deliver content and offerings relevant to your interests, including targeted offers through our site, and via email or text message (with your consent, where required by law). ·         To help maintain the safety, security, and integrity of our site and products, databases and other technology assets, and business. ·         For research, analysis, and product development, including to develop and improve our site and products. ·         To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.	YES
G. Geolocation data.	Physical location or movements.	Not Collected	NO
H. Sensory data.	Audio, electronic, visual, thermal, olfactory, or similar information.	Not Collected	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	Not Collected	NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	Not Collected	NO
K. Inferences drawn from other personal information.	Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	Not Collected	NO
L.* Sensitive personal information: social security, driver’s license, state identification card, or passport number	Social Security number, driver's license, and passport number	Not Collected	NO
M. Sensitive personal information: account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account	Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.	Not Collected	NO
N. Sensitive personal information: precise geolocation information	Precise geolocation information.	Not Collected	NO
O. Sensitive personal information: racial or ethnic origin, religious or philosophical beliefs, or union membership	Racial or ethnic origin, religious or philosophical beliefs, or union membership.	Not Collected	NO
P. Sensitive personal information: contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.	Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.	Not Collected	NO
Q. Sensitive personal information: genetic data	Genetic Data	Not Collected	NO

 

Sharing Personal Information

We may share your personal information by disclosing it to a third party for a business purpose.  In the preceding twelve (12) months, Company has disclosed personal information for a business purpose to the categories of third parties indicated in the chart below.

We do not sell personal information.  We do not share your personal information for cross-contextual behavioral advertising. Further, we do not knowingly collect or sell personal information from children under 16.

 

Personal Information Category	Category of Third-Party Recipients
	Business Purpose Disclosures	Sales / Sharing for Cross-Contextual Behavioral Adverting
A: Identifiers.	·         Service Providers ·         Third Parties with Whom You Direct Us to Share Your Personal Information ·         Other Third Parties ·         Compliance with Legal Obligations	None
B: California Customer Records personal information categories.	·         Service Providers ·         Third Parties with Whom You Direct Us to Share Your Personal Information ·         Other Third Parties ·         Compliance with Legal Obligations	None
C: Protected classification characteristics under California or federal law.	None	None
D: Commercial information.	·         Service Providers ·         Third Parties with Whom You Direct Us to Share Your Personal Information ·         Other Third Parties ·         Compliance with Legal Obligations	None
E: Biometric information.	None	None
F: Internet or other similar network activity.	·         Service Providers ·         Third Parties with Whom You Direct Us to Share Your Personal Information ·         Other Third Parties ·         Compliance with Legal Obligations	None
G: Geolocation data.	None	None
H: Sensory data.	None	None
I: Professional or employment-related information.	·         Service Providers ·         Third Parties with Whom You Direct Us to Share Your Personal Information ·         Other Third Parties ·         Compliance with Legal Obligations	None
J: Non-public education information.	None	None
K: Inferences drawn from other personal information.	None	None
L. Sensitive personal information: social security, driver’s license, state identification card, or passport number	None	None
M. Sensitive personal information: account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account	None	None
N. Sensitive personal information: precise geolocation information	None	None
O. Sensitive personal information: racial or ethnic origin, religious or philosophical beliefs, or union membership	None	None
P. Sensitive personal information: contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.	None	None
Q. Sensitive personal information: genetic data	None	None

 

Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:

·         The categories of personal information we collected about you.

·         The categories of sources for the personal information we collected about you.

·         Our business or commercial purpose for collecting or selling that personal information.

·         The categories of third parties with whom we share that personal information.

·         If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

·         sales, if any, identifying the personal information categories that each category of recipient purchased; and

·         disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

·         The specific pieces of personal information we collected about you (also called a data portability request).

 

Right to Delete

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

1.       Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.

2.       Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

3.       Debug products to identify and repair errors that impair existing intended functionality.

4.       Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

5.       Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

6.       Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

7.       Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

8.       Comply with a legal obligation.

9.       Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

 

Exercising Your Rights to Know or Delete

To exercise your rights to know or delete described above, please submit a request by either:

·         (303) 371.8660

·         questions@honeysmokedfish.com  

Only you, or someone legally authorized to act on your behalf, may make a request to know or delete related to your personal information. To designate an authorized agent, the agent must be a natural person or a business entity that is registered with the California Secretary of State.

 

If you would like to designate an agent to act on your behalf, you and the agent will be required to provide us with proof of the agent’s identity and proof that you gave the agent signed permission to submit a request on your behalf. Additionally, you will be required to verify your identity by providing us with certain Personal Information as described above or provide us with written confirmation that you have authorized the agent to act on your behalf.

 

Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.

 

You may only submit a request to know twice within a 12-month period. Your request to know or delete must:

·         Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative, which may include:

·         Provide sufficient information that allows us to verify of your full legal name and phone number.

·         Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

 

You do not need to create an account with us to submit a request to know or delete.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

 

Response Timing and Format

 

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at questions@honeysmokedfish.com.

 

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

 

If you have an account with us, we will deliver our written response to that account.  If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

 

Any disclosures we provide will only cover the 12-month period preceding our receipt of your request.   The response we provide will also explain the reasons we cannot comply with a request, if applicable.  For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, specifically pdf format.

 

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

Non-Discrimination

 

We will not discriminate against you for exercising any of your CPRA rights. Unless permitted by the CPRA, we will not:

 

·         Deny you goods or services.

·         Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.

·         Provide you a different level or quality of goods or services.

·         Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by the CPRA that can result in different prices, rates, or quality levels. Any CPRA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

 

ONLINE PRIVACY POLICY ONLY

 

This online privacy policy applies only to information collected through our website and not to information collected offline.

 

YOUR CONSENT

 

By using our site, you consent to our Privacy Policy.

 

CHANGES TO OUR PRIVACY POLICY

 

If we decide to change our Privacy Policy, we will update the Privacy Policy modification date below. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our site and this Privacy Policy to check for any changes.

 

This policy was last modified on May 9, 2024.

 

CONTACT INFORMATION

 

If you do not want to receive e-mail or other forms of contact from Honey Smoked Fish Co. Holdings, LLC in the future, or if you have questions about this Privacy Policy or our privacy practices, please let us know by sending us an e-mail at questions@honeysmokedfish.com or calling us at (303) 371.8660.